Terms & Conditions!

Delivery

Orders placed and paid before 13:00 will be shipped on same day.

Orders placed and paid after 13:00 will be shipped on the next working day.

Orders placed and paid on Saturday and Sunday will be shipped on Monday.

Delivery Information for Baltic States (LV, LT, EE)

Delivery Information for United Kingdom

Delivery Information for European Union

Delivery method:
1-Receive goods at home
2-DPD parcel terminals (Pickup Points)
Delivery price:
For orders over 99 EUR – 0 Euro
For orders 1-99 EUR – 20 Euro

Country	Delivery time(in weekdays)
Austria	4-5
Belgium	4-5
Bulgaria	6-7
Croatia	4-5
Cyprus	4-6
Czech Republic	3-4
Denmark	4-5
Finland	2-3
France	4-5
Germany	3-4
Greece	8-10
Hungary	3-4
Ireland	4-5
Italy	4-5
Luxembourg	3-4
Malta	4-6
Netherlands	4-5
Poland	2-3
Portugal	6-7
Romania	5-6
Slovak Republic	3-4
Slovenia	4-5
Spain	5-6
Sweden	3-4

You can view and calculate the final delivery cost in the Shopping Cart or / and see it when placing an order.

If you have not found your country, please contact us by mail or phone.

RETURN AND EXCHANGE OF GOODS

LTD “Emako” almost always accepts for return or exchange any product purchased from “Emako” without asking for any reason and returns the purchase amount to the customer in full.
The customer negotiates with LTD “Emako” about the methods of return or exchange of goods by e-mail, using special form or phone individually, in each specific case.
If the customer wants to return or exchange the goods due to a mistake or fault of LTD “Emako”, the purchase amount is refunded in full within 7 days from the moment the customer returns the goods to the warehouse of LTD “Emako”.
If the return or exchange of goods occurs due to the fault or mistake of the customer (or the customer does not want to explain the reason), then the cost of delivery return is paid by the customer or the customer returns the goods on his own.
The average time of resolving a dispute is 1 business day. The average time for goods replacement is 2-3 business days.
LTD “Emako” reserves the right to refuse to accept the goods for return or exchange if the packaging of the goods was opened or damaged by the buyer himself and the return is due to the buyers fault or without explanation.
LTD “Emako” is ready to consider any proposal of the customer to resolve any controversial issue.
An application for a return or exchange of goods is accepted by e-mail in English or Russian or Latvian in free form. Also, any information or agreement can be done by phone in English, Latvian or Russian.
You can submit a request for a return or exchange of goods within 30 days after receiving the goods.

The Buyer may exercise the rights return or exchange subject to fulfilment of all the following conditions:

– the item is not damaged or its appearance is substantially unchanged;

– the item has not been opened and has retained its consumption properties;

– the item is returned with all the internal and external labels, protective films etc. that were on the item at the moment of its purchase intact, i. e. not cut, removed etc.

The Right to Return Defective products

Should the Buyer consider that the goods received are of poor quality, the Buyer shall have the right to provide a request to the Seller within 30 days after the delivery date. In such a case the Buyer shall contact the Seller via email or by telephone using the details published in the section of the website of the Online Store “Contact us” and provide his/her data such as first name, last name, reason for returning the goods, order number or number of the invoice confirming payment for the goods, contact details (telephone number or email address) and bank details (account number, bank name and code) if the amount paid by the Buyer (or a part thereof) has to be refunded to the Buyer‘s bank account. The Buyer may request that the Seller should:

– replace the item of poor quality with the item of good quality; or

– reduce the price for the goods; or

– refund the amount paid.

A goods item shall be deemed to be an item of good quality if (i) the item conforms to the description and properties provided on the Online Store; (ii) the item is suitable for normal use in the same way as other goods of the same type; and (iii) the quality and properties of the item are such as can be expected from other goods of the same type.

The Buyer may submit a request to the Seller and return the item through a courier service. The Seller shall check the returned item carefully and inform the Buyer via email, within a reasonable time limit, whether any of the Buyer‘s requests specified above will be acted on. The refund shall be made or the item shall be exchanged within 30 days after the day on which an email confirming the refund/exchange was sent.

If the Buyer is requesting a refund and such request is justified, the full amount paid by the Buyer shall be refunded including delivery charges and return shipment costs. The refund shall be made by the same method which was selected by the Buyer for the purchase of the goods.

Return Methods

The Buyer may return the goods by sending them through any courier service providing a tracking code.

The Buyer shall pay for and accept the goods purchased according to a procedure set out in these Terms and Conditions. If the Buyer refuses to accept the goods at delivery, without a valid reason, the Buyer shall pay the goods return costs at the Seller‘s request. The Buyer shall also pay the costs claimed by the courier if the Buyer fails to accept the goods at the time agreed with the courier.

The Buyer shall safeguard the Account log-in data assigned to him/her and shall not disclose them to third parties. The Buyer shall be responsible for retaining such data and shall assume liability for any actions (data transmission, orders placed, consumer comments etc.) that are taken on the Online Store upon logging in to the Account as well as consequences of such actions. In the case of loss of the log-in data, the Buyer shall notify the Seller immediately by telephone or via email using the details provided in the section of the website “Contact us”.

The Buyer is responsible for ensuring that the Buyer’s data provided on the Online Store are accurate, correct and complete. In the event of change in such data, the Buyer shall update them in the My Account section or shall inform the Seller about the change by telephone or via email using the details provided in the section of the website “Contact us”. The Seller shall not assume liability, in any circumstances, for any damage incurred by the Buyer and/or third parties due to the Buyer’s failure to provide current and/or complete personal data or to update/supplement data in the case of their change. If the Buyer has provided personal data of third parties for the purpose of using the Online Store, the Buyer shall assume responsibility for the lawfulness of the provision and use of such data.

Should any issue concerning goods purchased on the Online Store arise, the Buyer may approach the Seller by telephone or via email using the details provided in the section of the Online Store “Contact us”. In addition, the Buyer may submit an application/complaint to the State Consumer Rights Protection Service.

Privacy Policy

Effective date: September 05, 2022

Emako LTD (“us”, “we”, or “our”) operates the https://zeodeo.store/ website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://zeodeo.store/

Definitions

Service

Service is the https://zeodeo.store/ website operated by Emako LTD

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Emako LTD uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
USE AND CONFIDENTIALITY OF DATA ENTERED ON THE SITE

LTD “Emako” informs that by specifying the address of its e-mail, you agree that it will be included in the database and a message / reminder of the started but not yet completed orders for the goods can be sent to it from the website www.Zeodeo.store

Using the Online Store, you agree that LTD “Emako” or any other third person who acts on behalf of LTD “Emako” can collect and store data that will allow to track and select:
the total number of visitors to the website,

the number of visitors to each separate section of the website,

domain names of internet providers that served visitors LTD “Emako”,

IP addresses,

other data, the purpose of use of which is administration of the system, and also to monitor the use and organize better the website www.Zeodeo.store

LTD “Emako” does not link the IP address and e-mail of the user with data that allows to identify this user. This means that the session of each user is registered, but the user of the website remains anonymous.
All materials that are sent or entered on the Online Store become the property of LTD “Emako”, which LTD “Emako” as the owner of the Online Store has the right to use for personal needs, except for the data of individuals.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Latvia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Latvia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Emako LTD will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Emako LTD may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Emako LTD
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Behavioral Remarketing

Emako LTD uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Service Providers

We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
- Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments processors

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.